For most people, most of the time, there is little openness to internal change. If I can get a client to accept one new idea, I consider it a major victory.
Understand that empathy and sympathy are practically opposites and move in different directions. This is the key to learning how to be and use empathy.
Start by freeing yourself from institutions. This is exactly counter to the institutional trend that we see in the world today. That is to be expected.